Sorry for the delay in getting back to you @AndrewC1. The tower was fixed about 2.5 months after the tower fist became faulty. I have suffered terrible speed from your network for days, which becomes unusable at night and slow during the day. You must be a registered user to add a comment. In other words, you either put in your Suburb or your address. Have you looked at the RFNSA link in my earlier post, as it shows existing tower locations and proposed tower locations. Given today’s extreme weather conditions, Optus is working to restore services as a priority. If you want to check if there is any upcoming upgrade planned then that would be our → coverage map. The test will be if Optus follow through with the information and requests instead of say the spam reporting where customers endlessly submit reports and the same spam just keeps arriving. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage I still say that Optus has gone backwards with these Network Status Map changes. If you've already registered, sign in. If Optus.com.au is down for us too there is nothing you can do except waiting. Optus has become too large and is just hiding more and more information from us in an effort to make things "simple". That has also changed, that if you only put in your Postcode, it will retrieve addresses of properties having that same postcode number. I spent over 40+ hours on support plus a 8+ hours on the complaint process as support was going no where. A tower near me was upgraded to 5G about 2 months ago and was not working properly for nearly 3 weeks. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. Alex Chapman. Previously, you could opt in for SMS updates for an existing and known fault, however, you could only tell us something is wrong by calling our call centres. Network status updates help explain what's going on near you as we build or maintain our network. Continue reading Optus It does provide an option to Report an Issue. BUT is does not show the other towers like the previous map and their status. Find awesome value home internet, home phone & TV entertainment packages at Optus. They have an upgrade planned for another tower near me soon, and that will continue over the next 6 months. You can use our coverage/outage map or check My Optus app for Network Outage updates to find out the type of outage that’s impacting your service.. There is no point boastfully talking about customer service when it’s so lacking. Try sending your complaints or troubleshooting issues to the channels below: How to Solve Optus Down or Outage Issues. Since my post on 23/8/20 about the towers not showing. Optus says services have been restored after a prolonged outage. Shop the latest mobile phones & tablets. Sounds more like undoing the current improvements to get back to where Optus once was. Now 2 weeks ago Optus/vendors are now upgrading it to 5G 2300Mhz. Now that the coloured tower icons have gone from the status page, it is far more difficult to find out what is actually happening to what particular tower. Probably the server is overloaded, down or unreachable because of a network problem, outage or website maintenance is in progress. Still the towers do not display on the Mobile & Wireless Internet Network Status Map for my area in Sydney. Check current status and outage map. Hmmm... "some disruption" actually meant no services. Domain Name System (DNS) is what allows a site IP address (192.168.x.x) to be identified with words ( e.g .com, .us) in order to be remembered easily. Can see this being helpful on a 50,000 acre outback ranch, but are Optus seriously suggesting that they have reception info about my back porch and front porch on my 30x10m block? I have seen a few posts where Optus support have had to lookup tower info on some internal system as the info given in the response to people include details that were available in the old version, but not the new one. Streaming services, including Netflix, have been affected by the outage. So much could be down with crowd sourcing info. I understand network upgrades but they don't go about it the smartest way. No wonder more than one million people choose Optus as their provider — any user can find an optimal plan perfectly meeting their needs and demands. No telecommunications company can be perfect but advising customers of planned outages is vital, especially when just one tower affects an entire community of Optus customers. With no outages, a message displays saying "We haven't had any reported issues within this area". Probably the server is overloaded, down or unreachable because of a network problem, outage or website maintenance is in progress. So I'm in the middle of yet another upgrade that is up to the 2nd week. The goalposts keep being moved about when it will be back up. Ours has been down for quite a while and we’ve done all the usual fixes for no result. ‎13-11-2019 09:14 PM 0 Kudos Rest assured I have tagged this to the network team for review and future reference. This trick works perfectly on Chrome, Firefox, Brave, Opera, Safari and whatever default browser comes with your Windows nowadays lol. If Optus is down right now, we’ll list all the cities and regions affected. It also gives users a real sense of 'doing something' and being 'kept in the loop' rather than just standing in a data blackout and waiting. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. At least the coverage map has not changed, not sure when it was last updated as no dates are provided of its currency. Got the last bit right. This is possibly the most powerful new feature but it was always there before. Post yours and see other's reports and complaints @OTRDownUnder7 @Optus Whats the point, I'm used to frequent night time outages from Optus that can range from 10 minutes to 2 hours, I used to call, and always no explanation, despite neighbours also experiencing the same issues, only those on Optus though. If the site is UP for us but you however cannot access it, try one of our following solutions: 1. When a fault is not known/identified yet, this feedback can now be submitted by users directly via the status page. You submit your info and then nothing. There are 3 Proposed towers for Stanwell Park (no ISP names given at this stage), for these locations:Rail Corridor near Railway Crescent, STANWELL PARK NSW 2508 (2 proposals)Rail Corridor near Wodi-Wodi Track, STANWELL PARK NSW 2508. Its good to see Optus working to improve its interfaces though. The new page indicates that the Croydon Park tower is faulty again, its been having issues all year. If Optus.com.au is down for us too there is nothing you can do except waiting. Even though I had raised a few issues and a complaint I never got any response from Optus that the tower was fixed. Because I'm happy to start submitting some! Otherwise, register and sign in. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Also the network status page only shows upgrade / planned work once the work has commenced. Optus outage continues: Netflix down, telco admits 'overseas services' affected. Reporting an issue does NOT help as Optus support staff not get back to you about when it will be fixed or even give updates on the status of the issue or let you know when the issue is resolved. Might be useful? Learn more. is there an NBN / Optus outage in Keilor / St. Albans area in Vic. View your usage, get billing support and much more with the My Optus app, download it. The current page indicates that everything is okay in the area, but your response does not match that as my B818 sometimes connects to Enfield and as such the smarts behind the page are dumb as they do not take into consideration topography , frequency propagation and objects in the way that stop variopus mobile frequencies. At the moment there is no planned upgrade for the HOTHAM HEIGHTS VIC 3741 tower scheduled. Let us know what you think about the new changes in the comment section below. Tell me more . Controleer de huidige status en een kaart met de storingen. That should have been done with the last upgrade. Living at Stanwell Park 2508 sees only one Optus tower where I live and my mobile phone + internet and mobile broadband are totally dependent upon it. Please reach out to us by a private message to the official Optus Facebook page or Twitter page where we'll be able to grab your details securely and take a closer look for you.Alternatively, you can reach us on a smart device via our Messaging service on the My Optus app 24/7. Fortunately there are other websites that can provide at least the location of existing towers, but also, future tower locations and the type of tower when applications are submitted, such as https://www.rfnsa.com.au/?first=1%C2%A0 . This is usually provided by your Internet Service Provider. Now Optus is hiding the towers you are just giving a generic message. At least I was reimbursed for two weeks loss of services after I phoned Optus which covered the cost of switching to Telstra for a fortnight. In theory it looks more accurate in practice its the same data as before. Hi @BenChambers, it's not good to hear of your Internet service issues and seeking assistance with them. 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